Terms & Conditions

Article 1 – Definitions
In these Terms & Conditions, the following definitions apply:

  • Right of Withdrawal: the period during which the consumer may exercise their right to withdraw from the agreement.
  • Consumer: the natural person who does not act in the course of a business and who enters into a distance‐selling agreement with the trader.
  • Day: calendar day.
  • Durable Medium: any means that enables the consumer or trader to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the information.
  • Distance‐Selling Agreement: an agreement concluded within a system organized by the trader for distance selling of goods and/or services, where one or more means of distance communication are used up to and including the conclusion of the agreement.
  • Means of Distance Communication: means that can be used to conclude an agreement without the consumer and trader being physically present in the same place at the same time.
  • Trader: the natural or legal person offering goods and/or services to consumers by means of distance selling.

Article 2 – Trader Identity

  • Legal Name: NKS Media
  • Trade Name: Bolmado
  • Company ID / VAT Number: 93822855 / 
  • Customer Service Email: info@bolmado.com
  • Business Address: Verhulstplein 15L, 2517SC, The Hague

Article 3 – Applicability
These Terms & Conditions apply to every offer by the trader and to every distance‐selling agreement and order concluded between the trader and the consumer.

Before the distance‐selling agreement is concluded, the text of these Terms & Conditions will be made available to the consumer. If this is not reasonably possible, the consumer will be informed before concluding the agreement that the Terms & Conditions can be inspected at the trader’s premises and will be sent free of charge upon request.

If the agreement is concluded electronically, the text of these Terms & Conditions may, notwithstanding the previous, be made available electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, the consumer will be informed before concluding the agreement where the Terms & Conditions can be examined electronically and that they will be sent free of charge upon request.

If, in addition to these Terms & Conditions, specific product or service terms also apply, the foregoing applies mutatis mutandis, and in case of conflicting provisions the consumer may always invoke the most favorable provision.

If one or more provisions of these Terms & Conditions are wholly or partially invalid or annulled, the remaining provisions remain in full force, and the invalid provision will be replaced by a provision that, to the greatest extent possible, corresponds to the purpose of the original.

Matters not regulated in these Terms & Conditions shall be assessed in accordance with the spirit of these Terms & Conditions.

Ambiguities in the interpretation or content of one or more provisions of these Terms & Conditions shall be interpreted in accordance with their purpose and spirit.

Article 4 – The Offer
If an offer has a limited period of validity or is subject to special conditions, this will be clearly stated in the offer.

The offer is without obligation. The trader reserves the right to change and adjust the offer.

The offer contains a complete and accurate description of the goods and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. If images are used, they represent a truthful reproduction of the offer. Obvious errors or omissions in the offer are not binding on the trader.

All images, specifications, and information in the offer are indicative and cannot form the basis for compensation or rescission of the agreement.

Images of products are a realistic depiction of the actual product. However, the trader cannot guarantee that displayed colors exactly match the product’s actual colors.

Each offer contains information so that it is clear to the consumer which rights and obligations are associated with accepting the offer, in particular:

  • The price, excluding import duties and VAT, which are borne by the customer;
  • Any shipping costs;
  • How the agreement is concluded and which actions are required;
  • Whether there is a right of withdrawal;
  • Payment, delivery, and performance methods;
  • The period during which the offer can be accepted or the price guaranteed;
  • The rate for distance communication costs, if different from the ordinary rate;
  • Whether the agreement is archived and how the consumer can access it;
  • How the consumer can review and correct their data before concluding the agreement;
  • Other available languages of the agreement;
  • The codes of conduct followed by the trader and how they can be accessed;
  • Minimum duration for distanceselling agreements with long‐term obligations;
  • Optional specifications such as available sizes, colors, and material types.

Article 5 – The Agreement
The agreement, subject to the provisions of paragraph 4, is concluded at the moment the consumer accepts the offer and fulfills the associated conditions.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of that acceptance electronically. As long as that confirmation has not been sent, the consumer may revoke the agreement.

If the agreement is concluded electronically, the trader will take appropriate technical and organizational measures to protect the electronic data transmission and ensure a secure digital environment. If the consumer can pay electronically, the trader will take appropriate security measures in that regard.

The trader has the right, within the limits of the law, to investigate whether the consumer can fulfill their payment obligations and all facts and factors relevant to the responsible conclusion of the agreement. If, based on that investigation, the trader has sound reasons not to enter into the agreement, the trader is entitled to refuse an order or request or to impose special conditions for its execution.

The trader will provide the consumer in writing or in a manner that enables the consumer to store it on a durable medium with the following information:

  • The address of the trader’s business premises where the consumer can lodge complaints;
  • The conditions, method, and term for exercising the right of withdrawal, or a clear statement of its exclusion;
  • Information on warranties and existing aftersales services;
  • The information referred to in Article 4(3), unless already provided before concluding the agreement;
  • Conditions for terminating the agreement if its duration exceeds one year or is indefinite. For long‐term agreements, this applies only to the first delivery.

Article 6 – Right of Withdrawal
When purchasing products, the consumer has the right to cancel the agreement without reason within 30 days. This withdrawal period starts the day after the consumer—or a representative designated by the consumer and notified to the trader—receives the product.

During the withdrawal period, the consumer must handle the product and its packaging with care. The product may only be unpacked or used to the extent necessary to determine if the consumer wishes to keep it. If the consumer exercises their right of withdrawal, the product must be returned with all accessories and—where reasonably possible—in its original condition and packaging, following the trader’s reasonable and clear instructions.

To exercise the right of withdrawal, the consumer must notify the trader within 30 days of receipt, in writing (e.g., via email). After notification, the product must be returned within 30 days. The consumer must be able to demonstrate that they have returned the goods in time, for example by providing shipping confirmation.

If the consumer fails to notify or return within the specified periods, the purchase is considered final.

Article 7 – Costs of Withdrawal
If the consumer exercises their right of withdrawal, the consumer bears the direct costs of returning the products.

If the consumer has paid any amount, the trader will refund this as soon as possible and within 14 days of the withdrawal notification, provided the product has been received by the trader or proof of full return is provided.

Article 8 – Exclusions to the Right of Withdrawal
The trader may exclude the consumer’s right of withdrawal for products as mentioned in paragraphs 2 and 3. The exclusion applies only if clearly stated in the offer and at the latest before concluding the agreement.

Exclusions apply to products:

  • Made to the consumer’s specifications;
  • Clearly personal in nature;
  • Which cannot be returned due to their nature;
  • That deteriorate or expire quickly;
  • Whose price depends on financial market fluctuations;
  • That consist of single newspapers or magazines;
  • That consist of sealed audio/video recordings or software once unsealed;
  • That are hygiene products once unsealed by the consumer.

Exclusions for services apply to:

  • Accommodation, transport, catering, or leisure activities to be delivered on a specific date or period;
  • Services with commencement before withdrawal period end with the consumer’s consent;
  • Lotteries and betting.

Article 9 – Price
During the validity period of the offer, prices of products and/or services will not increase, except due to statutory changes in tax rates.

Notwithstanding the foregoing, the trader may offer products or services with prices linked to financial market fluctuations at variable prices; this will be stated in the offer.

Price increases within three months after agreement conclusion are only permitted if due to legal changes.

Price increases after three months are only permitted if:

  • Due to legal changes; or
  • The consumer may terminate the agreement from the date the increase takes effect.

The place of delivery pursuant to Article 5(1) of the Dutch VAT Act 1968 is the country where transport commences. In this case, delivery occurs outside the EU. Therefore, import VAT and/or customs duties are charged directly by the carrier. The trader does not charge VAT.

All prices are subject to printing and typing errors. The trader assumes no liability for such errors and is not obliged to deliver at the incorrect price.

Article 10 – Conformity and Warranty
The trader guarantees that delivered products and/or services comply with the agreement, specifications in the offer, reasonable requirements of durability and/or usability, and applicable laws and regulations at the time of agreement. If agreed, the trader also guarantees suitability for other than normal use.

A warranty by the trader, producer, or importer does not affect the consumer’s statutory rights under the agreement.

Any defects or incorrect deliveries must be reported in writing within 14 days of delivery. Products must be returned in original packaging and new condition.

The trader’s warranty period equals the manufacturer’s, but the trader is never liable for final suitability for individual use or advice on use.

Warranty does not apply if:

  • The consumer has repaired or altered the products themselves or via a third party;
  • The products have been exposed to abnormal conditions or handled negligently;
  • The defect is wholly or partly due to regulations set by authorities affecting material quality.

Article 11 – Delivery and Performance
The trader exercises the greatest care in receiving and executing product orders.

Delivery address is the one provided by the consumer. Subject to Article 4, the trader will execute accepted orders as soon as possible and no later than 30 days, unless a longer period is agreed. If delivery is delayed or cannot be fulfilled, the consumer will be informed no later than 30 days after order, and the consumer may cancel free of charge and may be entitled to compensation.

Upon cancellation, the trader will refund paid amounts within 14 days.

If delivery is impossible, the trader will offer a replacement, and this will be clearly stated at delivery. Right of withdrawal applies to replacements, with return costs borne by the trader.

Risk of damage or loss transfers to the consumer upon delivery to the consumer or appointed representative, unless agreed otherwise.

Article 12 – Duration Agreements: Termination and Renewal

  • Termination: The consumer may terminate an open‐ended agreement or fixed‐term agreement for regular delivery of goods or services at any time with up to one month’s notice, under the same terms as conclusion.
  • Renewal: Fixed‐term agreements do not automatically renew, except for periodicals (newspapers, magazines) which may renew up to three months, with up to one month’s notice. Other services may only renew automatically if the consumer can terminate at any time with one-month notice (three months for periodicals delivered less than monthly).
  • Duration: Agreements longer than one year can be terminated by the consumer after one year with one-month notice, unless unreasonably burdensome.

Article 13 – Payment
Unless otherwise agreed, amounts owed must be paid within 7 business days after the start of the withdrawal period as per Article 6(1). For services, this period starts upon order confirmation.

The consumer must immediately notify the trader of any inaccuracies in payment details.

On late payment, the trader may charge reasonable costs as notified in advance.

Article 14 – Complaints Procedure
Complaints about performance must be submitted fully and clearly within 7 days of discovering the defect.

The trader will respond within 14 days of receipt. If more time is needed, the trader will acknowledge receipt and indicate when a substantive reply can be expected.

Unresolved complaints will proceed to dispute resolution.

A justified complaint suspends the trader’s obligations unless stated otherwise in writing.

If the complaint is upheld, the trader will repair or replace the product free of charge.

Article 15 – Disputes
For agreements between the trader and the consumer to which these Terms & Conditions apply, only Dutch law shall be applicable—even if the consumer resides abroad.